Shipping Details
Shipping Fees
Our shipping policy offers free delivery for all orders within the United States.
Estimated Time of Arrival
Orders are usually processed and shipped within 1-2 business days. For in-stock items, delivery can be expected within 3-5 days. Unfortunately, delivery times for pre-order items cannot be determined with certainty and typically ship within 2-4 weeks, thank you for your understanding.
Shipping Carriers
We are pleased to announce that our orders are typically shipped via UPS.For bulk order inquiries, please contact us at info@eversteinfaucet.com.
In order to ensure a smooth delivery, please inform the carrier of any circumstances that may impact the delivery process. This may include, but is not limited to:
* Dead-end street
* Narrow driveway
* Island locations requiring ferry access
* Particular parking location for the delivery truck
* Alternate delivery locations, such as a side door or garage entrance
Additional fees may apply for any special delivery requirements. Thank you for your cooperation.
We encourage you to closely monitor the status of your order to minimize any potential fees, such as re-delivery, storage, or return fees. As a standard practice, we will send you a notification email once your order has shipped or is ready for delivery. If you have not received an email or would like to check the status of your order, please don't hesitate to reach out to us at info@eversteinfaucet.com. Our customer service team will respond within 1 business day.
We also suggest that you create an account with us when placing an order, as it makes it easier for you to keep track of your order status. Thank you for choosing us as your supplier.
Note
Our delivery service does not include installation or assembly. However, all necessary tools and parts required for assembly will be included in the package. In case of any difficulties encountered during assembly, please don't hesitate to reach out to us for assistance. Our customer service email is available at info@eversteinfaucet.com and we typically respond within 1 business day.
Shipping FAQs
Item Damaged
To ensure the safe arrival of your furniture, we use a range of protective packaging methods. However, on rare occasions, damage may still occur during transit. We kindly ask that you inspect your package or item as soon as it arrives to check for any damages or defects.
If you find any issues with your delivery, please contact our customer service team within 24 hours of receiving it. If the delivery was done through face-to-face service, please make sure to note any damages or defects on the delivery receipts and bill of lading and report it to our customer service team within 24 hours. In case of severe damage, kindly reject the delivery and clearly mention "Refused Due to Damage" on the bill of lading.
In the event that the damage is only discovered after the carrier has left, please reach out to us promptly and provide details such as the condition of the package upon receipt, how it was received (left at the front door, signed for, etc.), and a description of the damage.
Please note that you may be asked to provide photos or videos of the damaged area for our investigation and that you should not discard any shipping boxes, product packaging, or the product itself until further instructions are provided. Additionally, do not send the item back to the warehouse without first contacting customer service and obtaining a return authorization, and please follow the carrier's claim process to ensure a successful resolution.
Note
To ensure successful processing of any damage claims, please take the following steps:
1. Retain all original packaging, including shipping boxes and product packaging.
2. Do not discard the damaged item, as it may be subject to inspection by the carrier.
3. Contact our customer service immediately to report the damage and request a return authorization before shipping the item back to the warehouse.
4. Provide any requested images or videos of the damaged area to assist with the claims process.
5. Follow the carrier's claims process to ensure the claim is processed successfully.
If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.